Frequently Asked Questions
Considering a Purchase
At Amity Alexandra, our jewelry isn’t just an accessory—it’s an expression of you! Each piece we create captures the perfect fusion of gothic mystique and vintage sophistication, designed for those who revel in standing out. From accessible gothic gems to exclusive high-end masterpieces, our collections are as diverse as the individuals who wear them. Crafted with meticulous care using only precious metals and gemstones, every item ensures both timeless beauty and lasting quality. Whether you’re looking for an everyday signature piece or a custom design that resonates with your spirit, we’ve crafted each collection to speak to your unique desires.
Our creations are a celebration of the timeless allure of Victorian style, vintage art and the gothic world’s mystique. Drawing inspiration from the ancient echoes of history, the grandeur of gothic architecture, and the captivating beauty of nature’s magic, we craft wearable art that weaves a narrative—your narrative. Each piece embodies our relentless pursuit of innovation, superior craftsmanship, and the enigmatic spirit that lies at the heart of Amity Alexandra.
Amity Alexandra was born from a passion for bold, artistic expression and a deep love for celebrating individuality. Our jewelry is a reflection of your unique story. Every piece is crafted with the values of authenticity, exceptional craftsmanship, and an emotional connection in mind. We believe in creating designs that elevate your style while resonating with the rich history and inspiration behind each creation. At Amity Alexandra, every piece tells a story—yours—crafted with care, detail, and a timeless elegance that transcends trends.
Amity Alexandra was founded by Amity Gleason, a visionary with a background in not only jewelry design, but was also a criminal defense attorney and licensed makeup artist. She has degrees in fashion merchandising and design and has mastered business operations in a variety of industries. With a passion for bringing Victorian gothic sophistication and sparkle to the forefront of modern jewelry, Amity Gleason established Amity Alexandra to challenge the conventional and celebrate the extraordinary.
At Amity Alexandra, working here means diving headfirst into a world of endless creativity and pushing the boundaries of design every single day. Our team is united by a passion for crafting jewelry that not only dazzles but carries profound personal meaning for each client. There’s nothing more fulfilling than watching our designs become a cherished part of someone’s life—whether it’s the perfect custom engagement ring or a signature gothic pendant that speaks to the soul. Each piece we create is a work of art, woven into the stories of those who wear it.
Yes, at Amity Alexandra, we use only genuine materials, including ethically sourced gold, diamonds, and gemstones. Each piece is crafted with precious metals and gemstones to ensure the highest quality and authenticity. We guarantee that every piece meets our rigorous standards and is a true reflection of our commitment to excellence.
Our most sought-after items include the Gothic Grandeur and The Gothic Heart collection, celebrated for their intricate designs and bold use of materials. These pieces embody the essence of Amity Alexandra—gothic, timeless, and perfect for those who appreciate artistry and quality. They’re beloved by our customers for their versatility and unique elegance.
Our jewelry is designed for versatility, whether you’re attending a gothic-inspired wedding, a formal event, or simply elevating your everyday look. Our Eternal Collection was specifically designed to be updated, alternative takes on the jewelry classics. Customers often wear Amity Alexandra pieces to significant life events, gatherings, and even on creative photoshoots. Wherever they go, our jewelry adds a touch of personal mystique and individuality.
Amity Alexandra draws in those who revel in bold self-expression and possess a deep appreciation for exquisite, artistic craftsmanship. Our clientele spans from dynamic professionals to visionary creatives and avid collectors, all seeking jewelry that reflects their individuality and elevates their personal narrative. These pieces are not merely accessories but powerful statements—jewelry that effortlessly transforms a wardrobe, speaking volumes about the wearer’s distinct sense of style and story.
Sustainability is at the heart of Amity Alexandra. We are committed to using ethically sourced materials, including metals and gemstones from certified suppliers who adhere to ethical and sustainable practices, and strive to minimize our environmental footprint. We believe that beauty should not come at the expense of the planet, and we implement eco-friendly practices in both production and packaging.
Prices for all our items are clearly listed on our website. For any custom pieces or special requests, feel free to contact our customer service team, and they’ll assist you with pricing and other details.
Our website displays real-time availability for all items. If an item is listed as in-stock, it’s ready to ship within 3-10 business days. Backordered items typically take two weeks to return to inventory, then 3- 10 business days to ship. For our custom or made-to-order pieces, please note the production time as detailed on the product page—each piece is handcrafted to perfection, which takes time to ensure it meets the quality standard you deserve.
Absolutely! We understand that Amity Alexandra jewelry makes the perfect gift for someone special. During checkout, simply select a different shipping address from your billing address. We’ll ensure your piece arrives safely and discreetly, with all the elegance and mystery Amity Alexandra is known for.
Every piece from Amity Alexandra includes detailed specifications and quality of the materials used in the product listing. Whether it’s gold, diamonds, or gemstones, we provide all the information you need to feel confident in your purchase. Our commitment to transparency and quality ensures you know exactly what you’re getting. Custom orders receive a breakdown of details specific to their piece.
We offer expedited shipping options for in-stock items, but for custom or made-to-order pieces, the crafting process cannot be rushed. Each custom creation is a work of art, and we need the time to perfect it. However, feel free to reach out to our customer service team, and we’ll see if there’s any way to accommodate your timeline while maintaining our quality standards.
To ensure that your pendant and chain work harmoniously together, we provide detailed product descriptions and measurements on each item page. If you’re unsure or need guidance, our customer service team is here to help you find the perfect pairing, ensuring your pieces fit as beautifully as they were designed. We always welcome emails with questions at support@amityalexandrajewelry.com.
We love bringing your unique vision to life! The cost of custom specifications can vary based on the design and materials required. Please reach out to us with the specific item number and your customization ideas, and we’ll provide a detailed quote. We’ll work with you to create something truly one-of-a-kind, within your budget. We love custom ideas!
Yes, all Amity Alexandra pieces come with a Consumer Warranty that covers any manufacturing defects. We stand behind our craftsmanship and will repair any issues that arise under normal wear within the warranty period. For more details, please refer to our Consumer Warranty page or contact customer service. Our jewelry is built to last, and we want to ensure it remains as stunning as the day you received it.
With each Amity Alexandra purchase, you will receive a detailed receipt and all applicable warranty information can always be found within our Store Policy. For custom pieces, you will also receive a breakdown of the design and materials used, providing full transparency and confidence in your one- of-a-kind creation and helping with the process of acquiring jewelry insurance for your piece.
Custom Orders
At Amity Alexandra, every custom creation is a unique masterpiece tailored to your vision. The cost of a custom piece depends on several factors, including the complexity of the design, the materials selected, and the time required to bring your dream to life. Custom projects typically start at $2500 to ensure we meet our impeccable quality standards. Share your design vision with us, and our team will work closely with you to provide a detailed quote, ensuring your piece is as special as the story behind it.
Creating a custom piece at Amity Alexandra is a journey of craftsmanship and artistry. Typically, custom designs take between 8-10 weeks from our design consultation. We believe that every masterpiece requires time, but rest assured, we will keep you updated throughout the process. If you have a specific deadline or an important event, let us know ahead of time—we’ll do everything we can to meet your needs while maintaining the quality our brand is known for.
At Amity Alexandra, we believe in creating pieces that reflect the beauty of craftsmanship and the quality of materials, and we never compromise on these standards. While we understand that budget considerations are important, our pricing reflects the care and artistry that goes into each piece. If needed, our design team can suggest adjustments to align with your financial goals without sacrificing the integrity or spirit of your custom design. Let’s work together to create something timeless within your budget.
We love transforming your drawings. You can securely upload your image through our custom booking page, or email it directly to us at support@amityalexandrajewelry.com with subject line “Custom.” For the best results, please ensure the drawing is high-resolution so we can capture every detail when designing your custom piece with you.
Placing an Order
Amity Alexandra accepts a variety of payment methods, including all major credit cards as well as PayPal. Amity Alexandra also partners with Affirm, Klarna and Shop Pay for eligible purchases. For specific details on accepted payment methods, please refer to our Payment policy or contact our customer service team.
The price per gram of gold or silver varies based on current market rates and the specific alloy used in your Amity Alexandra jewelry. Each piece is crafted with precious metals that meet the highest quality standards. For accurate pricing, please refer to the product page of your desired item, or reach out to our customer service team for a custom quote on your design specifications.
At Amity Alexandra, we source gemstones that adhere to our strict quality standards, and pricing reflects the 4 Cs—cut, color, clarity, and carat weight. We believe every stone tells its own story, and we’ll work closely with you to select the perfect stone that fits your vision and budget. For custom pieces or detailed inquiries, contact us to explore the gemstone options we offer.
Creating an account with Amity Alexandra is simple. Just click on the “Account/Login” in the main menu on our website and fill in your details. Your account allows you to track your orders, save your favorite designs to your wishlist, and enjoy a personalized shopping experience with us.
After setting up your account, you can log in anytime by selecting the “Account/Login” option on our website and entering your email and password. If you experience any issues, use the “Forgot Password” feature or reach out to our support team for quick assistance
Payments at Amity Alexandra can be securely made through our website at checkout. Choose your preferred payment method and follow the steps to complete your order. We use industry-standard encryption technology to protect your information, ensuring a safe and seamless transaction every time.
While we don’t offer a traditional layaway program, we do provide flexible financing options through Affirm, Klarna and Shop Pay for eligible purchases. With these options, you can receive your jewelry now and make payments over time—perfect for bringing your Amity Alexandra piece home without delay. Contact us for more details on how to get started.
Yes, we do. Amity Alexandra partners with Affirm, Klarna and Shop Pay to offer financing plans that allow you to spread your payments over time. Simply choose the financing option at checkout, complete the application, and upon approval, you’ll be able to enjoy your jewelry while making manageable monthly payments.
With our financing options through Affirm, Klarna and Shop Pay, you can receive your Amity Alexandra piece right away and pay over time. The approval process is fast, and all terms are clearly outlined before you finalize your purchase. It’s an effortless way to bring your dream piece into your life immediately.
Yes, by selecting our financing option at checkout, you can divide your payments over an extended period. We work with Affirm, Klarna and Shop Pay, to offer flexible plans, ensuring you can pay off your jewelry in a way that suits your budget while still enjoying it right away.
Monthly payments vary based on your total purchase amount, the financing plan you select, and your credit terms. You’ll be able to view an estimate of your monthly payments during checkout before you confirm your order, ensuring complete transparency throughout the process.
All In Stock or Backordered items ship via USPS or FedEx within 3-10 business days for U.S. orders.Express shipping options are available at checkout for an additional charge.
All Custom and Made to Order pieces are shipped at no cost via USPS or FedEx with full tracking and insurance and a signature required. Amity Alexandra insures the shipment until it is signed by the recipient, in which case it becomes the responsibility of the purchaser. We take extra care to ensure your package arrives safely and discreetly, using unbranded packaging without any company name or logo.
Yes, at Amity Alexandra, you can select a different shipping address during checkout. Please double- check that all details are correct to avoid any delays, as discrepancies between billing and shipping addresses may trigger additional verification steps to ensure the security of your order.
Verification
At Amity Alexandra, we prioritize your security as much as we do the craftsmanship of our pieces. Verification is a vital step we take to ensure that your payment details align with your personal information, protecting both you and us from fraudulent transactions. This process includes confirming your identity, billing information, and payment method, providing you with a seamless yet secure shopping experience. It’s our way of upholding the highest standards of safety for all who enter our world of bespoke artistry.
If you’ve been asked for ID verification, rest assured, this is a standard procedure either conducted by Amity Alexandra or our trusted verification partners. We may request a copy of your ID and the card used for payment, particularly for high-value purchases or if we notice discrepancies in the information provided. This extra step ensures that your purchase is secure and meets our strict anti-fraud measures, protecting both you and your exquisite new piece.
If your funds were returned, it could be due to an incomplete verification process or missing information required to finalize your order. Please check your email for any communication from Amity Alexandra regarding additional verification steps. If no action is taken, the transaction may be canceled automatically, and your funds will be returned to your account. We’re here to help—reach out if you need assistance completing the process.
At Amity Alexandra, we prioritize your security as much as we do the craftsmanship of our pieces. Verification is a vital step we take to ensure that your payment details align with your personal information, protecting both you and us from fraudulent transactions. This process includes confirming your identity, billing information, and payment method, providing you with a seamless yet secure shopping experience. It’s our way of upholding the highest standards of safety for all who enter our world of bespoke artistry.
If you’ve been asked for ID verification, rest assured, this is a standard procedure either conducted by Amity Alexandra or our trusted verification partners. We may request a copy of your ID and the card used for payment, particularly for high-value purchases or if we notice discrepancies in the information provided. This extra step ensures that your purchase is secure and meets our strict anti-fraud measures, protecting both you and your exquisite new piece.
If your funds were returned, it could be due to an incomplete verification process or missing information required to finalize your order. Please check your email for any communication from Amity Alexandra regarding additional verification steps. If no action is taken, the transaction may be canceled automatically, and your funds will be returned to your account. We’re here to help—reach out if you need assistance completing the process.
Even as a valued returning customer, we may require additional verification from time to time. This could be due to a change in your payment method, updated billing details, or simply extra security measures triggered by our system. These protocols are designed to ensure your ongoing protection and safeguard each transaction, ensuring your experience with Amity Alexandra remains both secure and seamless.
To submit your verification documents, follow the instructions in the email we sent you. You can securely upload images of your ID and payment card through the link provided, or send them directly to support@amityalexandrajewelry.com, subject line “Verification.” Please ensure that the images are clear, with all required information visible. For your safety, make sure to obscure sensitive details like your full card number and CVV while submitting the necessary information.
Production
Most of the pieces you see on Amity Alexandra are designed and produced in-house, reflecting our signature gothic and vintage-inspired aesthetics. However, select chains or certain popular pieces may be curated from trusted partners who meet our high standards of quality and design. Regardless of origin, every piece is thoroughly inspected to ensure it embodies the craftsmanship and integrity of Amity Alexandra.
Gold carats refer to the purity of the metal. At Amity Alexandra, we offer pieces in various carat levels to suit your preferences:
● 24K gold is pure gold but less durable for everyday wear.
● 18K gold consists of 75% gold, offering a balance of purity and strength.
● 14K gold is 58.5% gold, known for its durability and affordability.
Each carat level presents unique qualities, allowing you to choose based on your desired blend of beauty, durability, and budget.
If a Made-to-Order item is available in a specific carat weight but you prefer a different option, simply send us an email, and we'll customize it to your exact preferences!
Some of the chains available on Amity Alexandra are designed and crafted in-house, while others are sourced from trusted partners who share our commitment to quality and design excellence. Regardless of origin, all chains are rigorously inspected to ensure they meet our high standards, delivering both beauty and durability to complement any pendant or custom design.
At Amity Alexandra, we craft each piece with only the finest materials such as precious metals, lab grown gemstones, and ethically sourced diamonds. Every piece is designed with an unwavering commitment to superior craftsmanship and durability, ensuring it not only captivates but also stands the test of time. Whether you're seeking an everyday piece or a bespoke creation, we offer a range of styles and pricing to match your desires for beauty and individuality.
Amity Alexandra is deeply committed to ethical sourcing and sustainability. We work exclusively with trusted suppliers to ensure that our gemstones and metals are sourced responsibly. Our mined diamonds are certified conflict-free through the Kimberley Process, and we continually strive to integrate sustainable practices, including using recycled metals and materials. In addition, we offer numerous lab grown gemstone options. Creating timeless beauty should never come at the expense of our planet or its people.
The creation of your piece is a journey of careful craftsmanship. In-stock items are typically ready to ship within 3-10 business days, while made-to-order pieces require 3-6 weeks to craft, depending on the complexity of the design. Every custom piece has a unique timeline and we cover that during the consult and design phase. Each piece undergoes a rigorous quality inspection before leaving our studio to ensure it meets the high standards you expect from Amity Alexandra. We will keep you informed throughout the production process.
At Amity Alexandra, we focus on creating pieces with high-quality gold, primarily offering 14K and 18K options. These carat levels provide the perfect blend of durability and elegance. We do not work with gold below 10K, as U.S. standards dictate that anything under 10K does not qualify as gold. Lower carat levels contain less pure gold and do not meet our standards for fine jewelry.
At Amity Alexandra, we specialize in creating complete designs with our carefully sourced lab-grown gemstones and ethically sourced diamonds. However, we understand that some customers may wish to incorporate personal diamonds or gemstones. For these unique requests, we offer our Heirloom Redesign service, where we reimagine and transform inherited pieces, preserving their stories and sentimental value.
Please contact our customer service team to explore the possibilities. Keep in mind, any modifications to our standard designs may impact the structural integrity of the piece and affect its warranty. We’ll work closely with you to ensure the best possible outcome.
Quality Control & Appraisal
Amity Alexandra does not provide appraisals directly. However, we do offer a detailed invoice breakdown for custom orders, which includes essential details about the materials, craftsmanship, and value of the piece. All other items have detailed specs available on the listing for the item. You can take this documentation to a certified gemologist to have your jewelry appraised for insurance purposes. If your insurer requires a more formal appraisal, we can help connect you with a trusted appraiser.
Amity Alexandra does not provide appraisal services for purchase. However, if you need an appraisal, we can assist by connecting you with a reputable, certified independent appraiser who can perform this service. For any future appraisals, we recommend working with an independent gemologist to ensure your piece’s value is properly assessed for insurance or other needs.
At this time, Amity Alexandra doesn't provide insurance for the jewelry we sell. We suggest reaching out to an independent insurance company or your own insurance provider to explore options for insuring your Amity Alexandra jewelry. It is the responsibility of the consumer to properly care for and insure purchases with diamonds and gemstones.
Jewelry insurance can be purchased from Jeweler's Mutual and facilitated by Amity Alexandra. Your purchase can also be insured through your homeowners insurance policy. If a large diamond or gemstone at any time is found to be loose, it is the responsibility of the purchaser to stop wearing the piece of jewelry and immediately contact Amity Alexandra. We are not responsible for any cracked gemstones or diamonds, so it is imperative for the jewelry to be insured, cared for, and regularly inspected by the purchaser.
It is the responsibility of the consumer to regularly clean, care for, and have the purchase inspected regularly. Please note that build up from lotions and dirt forms underneath the stones causing upward pressure and ultimate stone loss. A jewelry care system is very inexpensive. Water, a gentle cleaner like Dawn dish soap and a toothbrush can also be used.
Absolutely. All Amity Alexandra purchases include a one-year Consumer Warranty covering any manufacturing defects. While our craftsmanship is built to last, this warranty does not cover normal wear and tear, misuse, or unauthorized alterations. Please refer to our Consumer Warranty page for full details, as we stand behind the quality of our work.
At Amity Alexandra, quality control is at the heart of our process. Every piece undergoes a meticulous inspection before leaving our studio, ensuring that it meets our high standards for craftsmanship and durability. From the integrity of the materials to the final finish, we take every step to ensure your jewelry is nothing short of perfect.
The 4 Cs—Cut, Color, Clarity, and Carat Weight—are the universally recognized standards for evaluating the quality of a diamond. At Amity Alexandra, we use these criteria to select the finest stones, ensuring that each diamond is as brilliant as it is valuable, helping you make an informed and confident decision. For more information, you can read our blog post here.
Color refers to the absence of color in a diamond, with the highest quality stones being colorless (graded D) and the lowest showing noticeable yellow or brown hues (graded Z). At Amity Alexandra, we offer diamonds in the higher grades to ensure a bright, luminous appearance in every piece, adding timeless elegance to your collection. For more information, you can read our blog post here.
Clarity assesses the presence of internal or external imperfections, known as inclusions and blemishes, within a diamond. Ranging from Flawless (no visible inclusions) to Included (inclusions visible to the naked eye), clarity is key to determining a diamond’s value and beauty. Amity Alexandra specializes in offering diamonds with minimal inclusions, ensuring that your stone shines brilliantly. For more information, you can read our blog post here.
The cut of a diamond is crucial to its brilliance, as it determines how well the stone reflects light. A well-cut diamond enhances its sparkle, making it appear even more radiant. At Amity Alexandra, we prioritize diamonds with Ideal and Excellent cut grades, maximizing their natural beauty and ensuring each one is a stunning reflection of light. For more information, you can read our blog post here.
Carat weight refers to the size of a diamond, with one carat equaling 0.2 grams. While carat weight plays a significant role in a diamond’s price, it’s the combination of all 4 Cs that determines a stone’s true value. Amity Alexandra offers a variety of carat weights, allowing you to select a diamond that perfectly suits your taste and budget. For more information, you can read our blog post here.
Yes, Amity Alexandra offers a range of diamond clarity grades, including Very Very Slightly Included (VVS), which indicates diamonds with tiny inclusions that are difficult to detect, even under magnification. We provide detailed descriptions of each diamond’s clarity in our product listings to ensure you find the perfect stone for your piece.
To insure your Amity Alexandra jewelry, we recommend reaching out to a trusted provider like Jeweler’s Mutual or adding it as a rider on your homeowner’s policy.
If you need a new receipt, simply reach out to our customer service team with your order details, and we will provide a digital copy. We’re happy to assist with keeping your records in order, so you can always have peace of mind regarding your purchase.
Some Amity Alexandra designs may feature a mix of diamond clarity grades, such as Very Slightly Included (VS) and Slightly Included (SI), to balance beauty and affordability. This allows us to create stunning pieces that highlight the diamond’s brilliance while maintaining an approachable price point without sacrificing quality.
Shipping
If your Amity Alexandra package has not arrived within the expected delivery timeframe, first check the tracking information sent to you. If it appears that your package is lost or significantly delayed, please contact our customer service team right away. We will work closely with the shipping carrier to locate your package and ensure it is delivered to you. If necessary, we will arrange a replacement according to our shipping policy, ensuring that your precious piece reaches you safely.
All In Stock or Backordered items ship via USPS or FedEx within 3-10 business days for U.S. orders. Express shipping options are available at checkout for an additional charge.
All Custom and Made to Order pieces are shipped at no cost via USPS or FedEx with full tracking and insurance and a signature required. Amity Alexandra insures the shipment until it is signed by the recipient, in which case it becomes the responsibility of the purchaser. We take extra care to ensure your package arrives safely and discreetly, using unbranded packaging without any company name or logo.
We offer international shipping to specific countries through a reliable third-party shipping service. The majority of international orders are sent via USPS or DHL and typically arrive within 4 to 12 business days. The cost of shipping will be shown at checkout and varies based on your location and the level of service you choose.
Please note that any customs duties, taxes, VAT, or additional fees that may be applied by your country's customs authority are the responsibility of the customer. These charges are not included in the total price at checkout and must be paid by you upon delivery.
We recommend contacting your local customs office for more information about any potential charges prior to placing your order.
All In Stock or Backordered items ship via USPS or FedEx within 3-10 business days for U.S. orders. Express shipping options are available at checkout for an additional charge. Custom or made-to-order designs take longer to craft, and shipping will occur once your unique piece is completed. You will receive a shipping notification with tracking details once your order has left our studio.
Yes, you can change your shipping address before your order has been shipped. Simply contact our customer service team as soon as possible with your updated details. Once the package has been dispatched, changes to the address may no longer be possible, and you may need to coordinate with the carrier to redirect your package.
Yes, once your Amity Alexandra order has shipped, you’ll receive an email with a tracking number, allowing you to monitor your package’s journey in real-time. If you’ve created an account with us, the tracking information will also be available within your account dashboard, providing you with seamless access to your shipment status.
For orders that exceed $500 USD, a signature is required upon delivery. If you're unable to sign for the package, you have the option to use FedEx Delivery Manager to have it held at a FedEx office or to have it held at your local post office if it is shipped via USPS. Be advised that because of our Shipping Insurance and ID Verification Process, we CANNOT remove the “Signature Requirement” for your delivery.
If you’re unavailable at the time of delivery, the carrier will typically attempt redelivery or leave a notice with instructions for you to pick up your package from a local facility.
If no one is available to sign for the package, the carrier will make additional delivery attempts or leave a notice with instructions on how to pick up your package from a nearby location. Please follow the instructions provided by the carrier to arrange for redelivery or a convenient pickup.
Only Custom and Made to Order pieces are shipped via USPS or FedEx with full tracking and insurance, though with any order over $500 signature will be required. Amity Alexandra insures these shipments until they are signed by the recipient, in which case they become the responsibility of the purchaser. We take extra care to ensure your package arrives safely and discreetly, using unbranded packaging without any company name or logo.
For all other shipments, you will have the option at checkout to opt in for ShipInsure shipment insurance.
In the unfortunate event that your package is stolen during shipping, please file a police report and contact our customer service team immediately. While we can assist in the claim process, the shipping carrier (USPS or FedEx) typically requires the recipient to file the insurance claim directly, as they may request detailed information that only the recipient can provide. Once the claim is submitted, we are here to help ensure the process moves smoothly. If the item cannot be recovered, we will assist in arranging a replacement in accordance with our shipping policy.
Yes, you can arrange to pick up your Amity Alexandra package directly from the carrier’s facility if that option is available. You’ll need to provide valid identification that matches the shipping address and name on the order. Please contact the carrier directly to organize a secure pickup and ensure your package is held safely.
Unfortunately, Amity Alexandra cannot waive duty fees or taxes for international orders. These fees are determined by your country’s customs regulations and are the responsibility of the recipient. We recommend contacting your local customs office before placing your order to understand any additional charges that may apply.
Return/Exchange/Refund
Refunds at Amity Alexandra are processed in accordance with our Store Policy. If your order meets the conditions for a return, simply reach out to our customer service team within 14 days of delivery to initiate the process. Refunds will be issued to your original payment method once we have received and inspected the item, ensuring it meets our return criteria. Please see our Store Policy for all information and options.
We want you to fall in love with your Amity Alexandra piece, but if it doesn’t meet your expectations, you can return or exchange the item within 14 days of delivery, as long as it is in its original, unworn condition. Please refer to our full Store Policy for specific guidelines and instructions on how to proceed with your return.
You may be eligible for a full refund if your item meets the return criteria outlined in our Store Policy. Returns must be initiated within 14 days of delivery, as long as they are in a condition suitable for resale and returned within 14 days. They must also be in their original packaging and include any free gifts that came with the purchase. Please note that custom or personalized pieces are not eligible for a refund. Our customer service team is available to guide you through the process.
We understand that delays can be frustrating. If your order exceeds the expected production or shipping timeline, please contact us to discuss your options, including potential refunds. Made to Order, Custom Items, and any resized pieces are non-returnable and non-refundable. If for some reason you are unhappy with your custom purchase, we will do everything possible to rectify the situation. However, the original purchase is nonrefundable and any new changes to the design will have additional charges.
Shipping fees, including expedited options like 2-day or overnight shipping, are non-refundable. These charges cover the cost of delivery services and are separate from our production times.
We do our best to ensure all processing times are clearly communicated by listing them on every product page, so customers are aware before purchasing. In fact, when ordering from Amity Alexandra, you are required to click a box confirming that you have read and understood our shipping, processing, and sizing guidelines before adding an item to your cart.
We take great care to make these details available and transparent to prevent any
misunderstandings, but our team is happy to assist with any further questions you may have regarding your order.
Currently, Amity Alexandra does not offer a formal trade-in program. However, we are open to evaluating specific pieces on a case-by-case basis. If you have an item you’re interested in trading, please reach out to our team, and we’ll be happy to discuss potential options.
Amity Alexandra does not currently purchase jewelry from customers. Our focus is on creating original designs with our own materials and craftsmanship. For options regarding selling your jewelry, we recommend consulting with local jewelers or exploring reputable resale platforms.
While we don’t have a standard trade-in program, we are open to considering trade-ins on a case-by- case basis. If you have a piece you’d like to discuss trading, please contact our team with the details, and we will be happy to explore potential options.
Repair
At Amity Alexandra, we understand that your jewelry is a part of your story. If your piece needs repair, our skilled artisans are here to restore it to its original glory. Simply contact our customer service team with details of the issue, and we will guide you through the repair process. Once we receive your item, our expert craftsmen will evaluate it and provide an estimate, along with a timeline for the necessary work.
Repair costs at Amity Alexandra depend on the nature of the damage and the extent of the work required. After a thorough assessment by our team, we’ll provide you with a detailed cost estimate before proceeding. Repairs covered under our warranty will be performed at no extra charge, while non-warranty repairs will be billed accordingly. Rest assured, your jewelry will be in the hands of experienced artisans.
The timeline for repairs varies based on the complexity of the work. Most repairs are completed within 2-4 weeks, though this may change depending on material availability or the intricacy of the repair. We will keep you updated throughout the process and notify you as soon as your piece is ready to be shipped back to you.
Amity Alexandra specializes in fine jewelry and does not offer watch battery replacement services. For watch battery replacements, we recommend visiting a certified watch repair specialist or a local jeweler who can assist you.
At Amity Alexandra, we primarily offer repair services for jewelry purchased directly from us. Unfortunately, we cannot guarantee repairs for items made by other jewelers, as we may not have access to the original materials or specifications. We recommend contacting the original seller or a trusted local jeweler for repairs on items from other brands.
When shipping your piece to Amity Alexandra for repair, the cost of shipping to our facility is the responsibility of the customer. We recommend using a secure, insured shipping method to protect your jewelry during transit. Once the repair is complete, we’ll cover the cost of shipping your item back to you. Please retain all tracking information for your peace of mind, and feel free to contact us with any shipping-related questions.