Shipping policy

Shipping & Returns

In Stock

These pieces are available for purchase but may require additional time for processing. We strive to ensure each item is thoroughly inspected and packaged with care before it leaves our studio.

Processing Time: Your order will be processed within 3-10 business days, depending on availability and the nature of the piece.
Shipping Time: Once processed, your item will be shipped via USPS or FedEx within 2-3 business days for U.S. orders. Express shipping options are available at checkout for an additional charge. Please note that choosing expedited shipping does not change the processing time.
Returns: You may return items within 14 days of receipt, provided they are in their original, resellable condition with all packaging and complimentary gifts included.

Backordered Items

These items are temporarily out of stock but can be ordered with an expected delay. These items are usually available within two weeks after order. We appreciate your patience as we work to fulfill your request.

Processing Time: Once the item becomes available, it will be processed within 3-10 business days. Estimated restock times will be communicated at the time of purchase.
Shipping Time: After processing, your order will be shipped via USPS or FedEx within 2-3 business days. Express shipping options are available at checkout for an additional charge. Please note that choosing expedited shipping does not change the processing time.
Returns: Backordered items are eligible for return within 14 days of receipt, provided they are in their original, resellable condition with all packaging and complimentary gifts included.

Made to Order Items

Crafted specifically for you, these pieces require additional time to create and are non-returnable due to their personalized nature.

Processing Time: Made to order items typically require 3-6 weeks for crafting, depending on the complexity of the design.
Shipping Time: Once completed, your item will be shipped via USPS or FedEx insured through Jewelers Mutual within 2-3 business days. Express shipping options are available at checkout for an additional charge. Please note that choosing expedited shipping does not change the processing time.
Returns: Made to order items are non-returnable and non-refundable. If for some reason you are unhappy with your custom purchase, we will do everything possible to rectify the situation. However, the original purchase is nonrefundable and any new changes to the design will have additional charges.
Special Shipping Details: All made to order items are shipped via USPS or FedEx with full tracking and insurance and a signature required. Amity Alexandra insures the shipment until it is signed by the recipient, in which case it becomes the responsibility of the purchaser. We take extra care to ensure your package arrives safely and discreetly, using unbranded packaging without any company name or logo.

Custom Items

These are unique, bespoke pieces created exclusively for you, reflecting your vision and style. As each piece is personalized, they are non-returnable.

Processing Time: Custom designs typically require 6-8+ weeks to complete, depending on the level of customization. A more concrete timeline can be assessed at your consultation.
Shipping Time: Once your piece is finished, it will be shipped via USPS or FedEx insured with Jewelers Mututal within 2-3 business days. Express shipping options are available at checkout for an additional charge. Please note that choosing expedited shipping does not change the processing time.
Returns: Custom items are non-returnable and non-refundable. If for some reason you are unhappy with your custom purchase, we will do everything possible to rectify the situation. However, the original purchase is nonrefundable and any new changes to the design will have additional charges.
Special Shipping Details: All custom pieces are shipped via USPS or FedEx with full tracking and insurance and a signature required. Amity Alexandra insures the shipment until it is signed by the recipient, in which case it becomes the responsibility of the purchaser. We take extra care to ensure your package arrives safely and discreetly, using unbranded packaging without any company name or logo.

General Return & Cancellation Policies

Eligible Returns: In Stock and Backordered items may be returned within 14 days of receipt. Items must be in original, unused, and resellable condition, with all original packaging and any complimentary gifts included.
Non-Returnable Items: Made to Order, Custom Items, and any resized pieces are non-returnable and non-refundable. If for some reason you are unhappy with your custom purchase, we will do everything possible to rectify the situation. However, the original purchase is nonrefundable and any new changes to the design will have additional charges.

Detailed Shipping Policies

Does Amity Alexandra ship globally?

We work with a reliable third-party service to handle international shipping. As of now, we can ship to Canada and Europe. We'll update this list as we expand our ability to serve more countries around the world. If the country you're interested in isn't listed, please check back with us for updates.

Does Amity Alexandra ship to Puerto Rico, US territories or military bases?

At this time, we don't offer shipping to Puerto Rico, U.S. territories, or military bases. We are working on expanding our shipping options and hope to include these locations in the near future.

What are shipping options and costs?

All In Stock or Backordered items ship via USPS or FedEx within 2-3 business days for U.S. orders. Express shipping options are available at checkout for an additional charge.

All Custom and Made to Order pieces are shipped at no cost via USPS or FedEx with full tracking and insurance and a signature required. Amity Alexandra insures the shipment until it is signed by the recipient, in which case it becomes the responsibility of the purchaser. We take extra care to ensure your package arrives safely and discreetly, using unbranded packaging without any company name or logo.

In the unfortunate event that your package is stolen during shipping, please file a police report and contact our customer service team immediately. While we can assist in the claim process, the shipping carrier (USPS or FedEx) typically requires the recipient to file the insurance claim directly, as they may request detailed information that only the recipient can provide. Once the claim is submitted, we are here to help ensure the process moves smoothly. If the item cannot be recovered, we will assist in arranging a replacement in accordance with our shipping policy.

We offer international shipping to specific countries through a reliable third-party shipping service. The majority of international orders are sent via USPS or DHL and typically arrive within 4 to 12 business days. The cost of shipping will be shown at checkout and varies based on your location and the level of service you choose.

Please note that any customs duties, taxes, VAT, or additional fees that may be applied by your country's customs authority are the responsibility of the customer. These charges are not included in the total price at checkout and must be paid by you upon delivery.

We recommend contacting your local customs office for more information about any potential charges prior to placing your order.

How do I track my order? What is the status of my shipment?

After your order has SHIPPED, you should receive an email that includes a link to track your package's progress. If you don't see this email, it's a good idea to check your other email folders, including junk, spam, and promotions. If you still can't locate the tracking information, please contact us at support@amityalexandrajewelry.com for assistance.

Where do you ship from?

Most of our packages are shipped from our main offices, which are located in Broomfield, Colorado, United States of America.

Signature Confirmation Policy

For orders that exceed $500 USD, a signature is required upon delivery. If you're unable to sign for the package, you have the option to use FedEx Delivery Manager to have it held at a FedEx office or to have it held at your local post office if it is shipped via USPS. Be advised that because of our Shipping Insurance and ID Verification Process, we CANNOT remove the “Signature Requirement” for your delivery.

Detailed Return Policies

How do I return an Amity Alexandra item?

Amity Alexandra fully backs the quality of our products. For in stock and backordered items shipped to U.S. addresses, we have a 14-day return policy that starts from the day you receive your product. Unfortunately, we cannot accept returns or exchanges for international orders at this time. Within the U.S., items can be returned for a refund, store credit, or exchanged for another item, as long as they are in a condition suitable for resale and returned within 14 days. They must also be in their original packaging and include any free gifts that came with the purchase. There are some exceptions; for example, items that show signs of wear, damage, or have been altered in any way (like engraving or resizing) are not eligible for return or exchange. All returned items will go through a quality check before we accept them. To initiate a return, please email support@amityalexandrajewelry.com.

In addition, all Custom or Made to Order items are non-returnable and non-refundable. If for some reason you are unhappy with your custom purchase, we will do everything possible to rectify the situation. However, the original purchase is nonrefundable and any new changes to the design will have additional charges.

Please be aware that when you RETURN products, you'll be refunded only for the items themselves; any shipping fees you may have paid will not be included in the refund. It's important to return the item in its original Amity Alexandra packaging, as this helps keep the jewelry safe during shipping. Likewise, if you received a free gift with your purchase and don't return it, another $100 will be deducted from your refund.

If you're looking for a quick solution, you can opt for Instant Store Credit via a gift card, allowing you to place a new order right away. Alternatively, REFUNDS for returned items will be credited back to your original payment method within 10 to 20 days after we receive your return. This time frame includes both inventory tracking and refund processing, in accordance with standard banking practices. If the credit card account you used for the purchase is now closed, please contact us at support@amityalexandra.com for further assistance or clarification.

How does Instant Credit work for Exchanges?

Most customers prefer to opt for an EXCHANGE rather than a refund when the need should arise. That’s why we offer instant store credit via a gift card, so you can place your exchange order right away—before sending back the original item.

Please note that while you can use this credit to purchase your new item immediately, the exchange will not ship until we have received and inspected the item you are returning. Once we process your return, we’ll ship your exchange right away.

If you don’t use the full amount of the instant credit, any remaining balance will be refunded to your original payment method once we complete your exchange.

Instant Exchange

If you'd like to use our instant exchange option, here's how it works:

Initiate Your Return: Once you email us at support@amityalexandrajewelry.com to initiate a return, we will issue you a gift card code for the value of the item you’re returning.
Shop with Your Gift Card: After receiving the gift card via email, you can use it to shop for any item on our website. Simply enter the gift card code at checkout to apply the credit toward your new order.
Refund and Deactivation: If you don’t use the gift card within 45 days, we will refund the amount to your original payment method, and the code will be deactivated.

Holiday Return and Exchange Policy

For purchases made between November 1st and December 31st, our Return & Exchange Policy is extended to 30 days from the date you receive your product. All of the standard conditions for Returns and Exchanges apply during this extended period.